Legal
Applies to all Ruvo Solutions LLC orders unless otherwise noted on your invoice.
The Market Analysis is a diagnostic service, not a physical product order. Payment is due in full at the time of booking. Findings and the action plan are delivered as a written report plus a review call. Because this is custom research and analysis work built around your specific business, fees are non-refundable once work has begun.
Market Analysis findings, strategy, and creative recommendations are based on our professional assessment at the time of the engagement. Ruvo does not guarantee specific business outcomes, revenue results, or marketing performance. Results depend on factors outside our control, including how recommendations are implemented, market conditions, and competitor activity.
Payment is due in full unless a deposit or split payment is specified and agreed to prior to invoice. When a deposit applies, 50% is due upon order confirmation, with production held until received, and the remaining balance due prior to shipment or delivery. Invoices unpaid after 15 days are subject to a 1.5% monthly late fee.
Production will not begin until you approve a digital proof in writing. By approving a proof, you confirm all spelling, colors, sizing, and placement are correct. Ruvo is not responsible for errors present in an approved proof. Changes requested after approval may result in added cost and a revised ship date.
By submitting artwork or logos for production, you confirm you have the right to use them. Ruvo is not liable for artwork submitted without proper rights.
Once paid in full, the client owns the final approved logo, brand assets, or creative deliverables created specifically for their project. Ruvo retains the right to display the work in our portfolio, website, and marketing materials unless the client requests otherwise in writing. Preliminary concepts, unused drafts, and Ruvo's internal methods, templates, and processes remain Ruvo's property.
The client agrees to hold Ruvo harmless from any claim, loss, or expense arising from artwork, content, or materials the client provides, or from the client's use of deliverables in a manner that infringes on a third party's rights.
Logos, artwork, mockups, and other digital deliverables are non-refundable once purchased.
Production time varies by product type and method, promotional products, printed materials, screen printing, embroidery, and direct-to-garment each run on their own timeline. Your specific delivery estimate will be confirmed in writing with your order, and timelines are calculated from art approval, not from order date. Rush timelines may be available for an additional fee.
Deposits are non-refundable once production has started. Quantity or color changes after approval are billed as a new order.
Quotes and proofs are valid for 30 days. Orders not confirmed within that window may require updated pricing.
Shipping and freight costs are the client's responsibility unless stated otherwise on the invoice. Ruvo is not liable for carrier delays once an order has shipped.
Ruvo's total liability for any claim related to our services is limited to the amount paid by the client for the specific engagement giving rise to the claim. Ruvo is not liable for indirect, incidental, or consequential damages, including lost profits or lost business opportunity.
Invoice totals include applicable sales tax unless your business has provided a valid tax-exemption certificate that we've verified prior to billing. If you believe your order qualifies for tax exemption, send your exemption documentation before the invoice is issued.
Ruvo Solutions LLC · https://ruvosolutions.com · Questions on any of this, just ask. Email info@ruvosolutions.com.
