Report engagements
The Brand Market Analysis, Local Visibility Report, and SEO & AI Visibility Audit are diagnostic services, not physical product orders. After we confirm the details, we send your invoice along with your intake form. Payment is due in full before work begins, and your intake is processed once payment is received. Each report is delivered in writing, followed by a review call. Because this is custom research built around your business, fees are non-refundable once work has begun. Our reports recommend; you decide what to act on. Ruvo does not guarantee search rankings, leads, or sales from any report. Checking the terms box on a report intake form means you accept these terms for that report.
Report credits and discounts
If you purchase a Local Visibility Report or SEO & AI Visibility Audit, the full fee is credited toward a Brand Market Analysis when the analysis invoice is paid within 14 days of your report's delivery date. One credit applies per analysis. Move forward with a Brand Market Analysis within 14 days of your Snapshot call and take 10% off. The credit and the discount do not combine. If you qualify for both, we apply whichever saves you more. Neither has cash value or can be transferred.
Results and recommendations
Brand Market Analysis findings, strategy, and creative recommendations are based on our professional assessment at the time of the engagement. Ruvo does not guarantee specific business outcomes, revenue results, or marketing performance. Results depend on factors outside our control, including how recommendations are implemented, market conditions, and competitor activity.
Payment
Payment in full is due when the order is placed. A deposit applies only when Ruvo approves it in writing on the quote before invoicing. With an approved deposit, 50% is due at order confirmation, production is held until it is received, and the balance is due before shipment or delivery. Reports are paid in full before work begins. Invoices unpaid after 15 days are subject to a 1.5% monthly late fee, and Ruvo may pause work while a balance is past due. Services are invoiced by Ruvo and can be paid by card or bank transfer through our secure payment processors. Product orders may be invoiced and paid through our fulfillment partner's secure payment system. Ruvo never asks for card numbers by email or text.
Art approval
Production starts only after you approve a proof in writing. Email counts; a verbal OK does not. One round of revisions is included. By approving a proof, you confirm all spelling, colors, sizing, and placement are correct, and Ruvo produces exactly what was approved. Ruvo does not reprint or refund when the finished product matches the approved proof. Changes after approval may add cost and move the ship date.
Color and quantity variation
Decorated and printed colors can vary slightly from screens and proofs, and exact color matches are not guaranteed. Small differences in delivered quantity are normal in production and are billed or credited at the unit price.
Artwork and ownership
By submitting artwork or logos for production, you confirm you have the right to use them. Ruvo is not liable for artwork submitted without proper rights.
Ownership of Ruvo-created work
Once paid in full, you own the final approved logo, brand assets, or creative deliverables created specifically for your project, and final artwork files are available on request. Ruvo keeps its preliminary concepts, unused drafts, templates, methods, and production-only files, such as embroidery digitizing files, which are kept for your reorders. Ruvo may show completed work in its portfolio and marketing unless you opt out in writing.
Confidentiality
We keep the business information you share with us confidential and use it only to do your work. We do not share your plans, numbers, customer lists, or files with anyone except the partners who need them to produce your order or project.
Websites, social media, and online accounts
You own your domain, website, social media accounts, Google Business Profile, and directory listings. Any account Ruvo sets up for you is created in your name or transferred to you. Ruvo removes its access when the work ends. Monthly services can be cancelled by either party with 30 days' written notice, and work through the notice period is billed.
Indemnification
The client agrees to hold Ruvo harmless from any claim, loss, or expense arising from artwork, content, or materials the client provides, or from the client's use of deliverables in a manner that infringes on a third party's rights.
Digital products
Logos, artwork, mockups, and other digital deliverables are non-refundable once purchased.
Production timeline and client delays
Most apparel ships 10 to 16 business days from proof approval. Promotional products, some apparel, and booth and event materials are quoted item by item, based on the product and your in-hand date. Rush is always quoted separately. Lead times run from written proof approval, not the order date. Late artwork, approvals, information, or payment move the delivery date. Proofs not approved within 30 days may be re-quoted at current pricing. Finished goods not picked up within 30 days of being ready ship to the address on file at your cost.
Cancellations and changes
Orders cancelled after production begins are non-refundable. Custom items in production cannot be cancelled, changed, or returned. Quantity or color changes after approval are billed as a new order.
Quote and proof validity
Quotes and proofs are valid for 30 days. Orders not confirmed within that window may require updated pricing.
Shipping
Shipping and freight costs are the client's responsibility unless stated otherwise on the invoice. Ruvo is not liable for carrier delays once an order has shipped.
Events outside our control
Neither party is responsible for delays caused by events outside its reasonable control, such as severe weather, carrier or supplier failures, outages, or government action.
Text messages
If you give us your mobile number and agree to receive texts, Ruvo Solutions LLC may text you about your inquiry, quotes, proofs, orders, appointments, and deliveries. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out. Reply HELP for help, or contact us at info@ruvosolutions.com or 208-984-5100. Carriers are not liable for delayed or undelivered messages. Agreeing to receive texts is not a condition of any purchase. Our Privacy Policy explains how we handle your information, including that we do not share text messaging opt-in data or consent with third parties for marketing purposes.
Electronic signatures and online acceptance
Electronic signatures and online acceptance, such as typing your name and checking a box on our intake form or in our client portal, count the same as a handwritten signature.
Limitation of liability
Ruvo's total liability for any claim related to our services is limited to the amount paid by the client for the specific engagement giving rise to the claim. Ruvo is not liable for indirect, incidental, or consequential damages, including lost profits or lost business opportunity.
Sales tax
Invoice totals include applicable sales tax unless your business has provided a valid tax-exemption certificate that we've verified prior to billing. If you believe your order qualifies for tax exemption, send your exemption documentation before the invoice is issued.
Governing law
Idaho law governs these terms. Any dispute is handled in Ada County, Idaho, after both parties first try to resolve it in good faith.
Changes to these terms
We may update these terms from time to time. The version posted when you place an order, accept a quote, or submit an intake form is the one that applies to that order or engagement.
Last updated: October 2026
Ruvo Solutions LLC · ruvosolutions.com · Questions on any of this, just ask. Email info@ruvosolutions.com.
